FAQs

CarPlay Module Box

Q: How should I install it?
A: Generally, we provide a wiring diagram in the user manual. For some popular products (e.g., modules for Toyota, NBT modules for BMW), we also provide installation videos. You can follow our YouTube channel for guidance.
If you don’t have installation experience, we recommend seeking professional assistance. (Our pricing does not include installation services.)

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Q: How do I know if it’s compatible with my car?
A: The product description page includes a detailed compatibility list. If you’re still unsure, you can contact customer support and send your vehicle model and a picture of your original car radio for verification.

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Q: After installation, my car screen is black, or I cannot enter the CarPlay system.
A: This issue is usually caused by two common problems:

  1. Incorrect cable connections. Pay special attention to the LVDS cable, as the connection method may vary by vehicle. (Some models may require a ribbon cable connection.)
  2. Incorrect DIP switch settings.
    Check the correct switch combination on the back of the box or in the user manual. If you have tried all settings and it still doesn’t work, please contact customer support.

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Q: I entered the CarPlay system, but there is no sound.
A: You need to configure AUX audio or Bluetooth audio as described in the user manual.

  • If your original car supports Bluetooth music, we recommend using Bluetooth audio for better sound quality.
  • Note:
    1. Some cars do not support Bluetooth music, so you must use AUX audio instead.
    2. Some cars do not support both AUX and Bluetooth audio, meaning you may need to activate AUX first.
    3. AirPlay, Autolink, and USB media playback do not support Bluetooth audio.

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Q: The reverse camera is not working.
A: First, determine if you are using an OEM camera or an aftermarket camera. Then, set the correct camera option in the module settings.

  1. For OEM cameras: No additional wiring is usually needed.
  2. For aftermarket cameras: Check if the wiring is correct—typically, you only need to connect 12V power + rear camera input (no additional cables needed).
  3. Ensure that the DIP settings are configured correctly.

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Q: Front/rear camera has a delayed startup.
A: Go to Reverse Camera Settings and set the delay time to 0.

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Q: CarPlay frequently disconnects automatically.
A: In the module settings, switch the WiFi channel and try different values.

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Q: Can the module update firmware online?
A: If the module is working normally, we do not recommend updating the firmware.
If an issue requires a firmware update, please take a photo of the module version information (found in the module settings under “System”) and send it to us for assistance.

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Q: The indicator light on the module box is not on.
A: This is usually caused by incorrect cable connections, especially the power cable.
Refer to the user manual or installation videos to ensure all cables are properly and securely connected.

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Q: The original car microphone is not working.
A: The original car microphone only works when Bluetooth audio is selected.
If you use AUX audio, the original microphone is not supported, and you must use an aftermarket microphone instead.

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Q: How do I switch systems?
A: The method can be found in the user manual, but it varies by car model.
If the specified button does not work, try the following:

  1. Insert a USB drive or connect wired CarPlay—this may trigger the system switch automatically.
  2. If switching still doesn’t work, check if the cables are connected correctly and if the DIP settings are properly configured.

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Q: There is noise or echo during phone calls.
A: Go to Module Settings and use the Noise Cancellation feature. If it doesn’t work the first time, try multiple times until the issue is resolved.

 


Linux Screen

Q: Can I change the startup logo?
A: Yes, it’s very simple:

  1. Create a 1920x720 PNG image and rename it to updatelogo.png.
  2. Place the image in the root directory of a USB flash drive and insert it into the module.
  3. The logo will be updated automatically (you will see a success message). Then, reboot the sreen.

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Q: I can’t enter the original car’s OEM system.
A: This is usually due to an incorrect resolution setting.
Go to Module Settings → Car Settings → Resolution, select the correct resolution, and restart the screen (not a full system reset).
If the issue persists, try the following:

  1. Disconnect all cables, turn off the engine, lock the car, and wait 5 minutes.
  2. Reconnect all cables and restart the car.

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Q: No sound/reverse camera not working/microphone issues.
A: Please refer to the CarPlay module box FAQ above.

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Q: Can I switch from Celsius to Fahrenheit?
A: Yes, you can change it in the settings menu.

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Q: The display is not in full screen.
A: Adjust the resolution settings to the correct value in the module settings.

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Q: The screen brightness changes automatically.
A: This happens because the screen detects ambient light and adjusts automatically.
You can disable this feature in Car Settings → turn OFF Headlamp Detection.

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Continuously updating

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