Πολιτική επιστροφής χρημάτων

At AUTOABC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following policy before requesting a return or refund.

1. Return Period

You may request a return within 30 days after your order has been delivered.

Returns requested after 30 days are generally not accepted unless the product has a confirmed manufacturing defect covered under our warranty.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be in its original condition, unused, and free from damage caused by installation or misuse.
  • Include all original accessories, packaging, manuals, and protective materials.
  • Not have been modified, disassembled, or altered.

Please contact us before returning any item. Returns sent without prior authorization may be refused.

3. Non-Quality Related Returns

If you no longer need the item, ordered the wrong model, or changed your mind, you may request a return within the eligible return period.

In these cases:

  • The buyer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • If applicable, a restocking fee of up to US$40 may be deducted from the refund.

4. Incorrect Model or Compatibility

Customers are responsible for confirming vehicle compatibility before placing an order.

If you are unsure whether a product fits your vehicle, please contact us before purchasing.

Returns due to ordering an incompatible model will be treated as non-quality related returns.

5. Installation

We strongly recommend testing the product before completing installation.

Products that have been installed, damaged during installation, modified, or show signs of use may not qualify for a full refund unless a verified manufacturing defect exists.

6. Damaged, Defective, or Incorrect Items

Please inspect your package immediately after delivery.

If you receive:

  • a damaged product;
  • a defective product; or
  • the wrong item,

please contact us within 7 days of delivery and provide photos or videos showing the issue.

After verification, we will arrange a replacement, repair, or refund as appropriate.

7. Exchanges

Exchanges are available only for products that are defective, damaged during transit, or shipped incorrectly.

8. Customs Clearance Responsibility

For international shipments, the recipient is responsible for completing any customs clearance procedures required by the destination country.

If a shipment is returned, abandoned, or destroyed because the recipient refuses customs clearance, fails to provide requested documents, or delays the customs clearance process, any refund will be issued only after deducting all actual shipping costs, return shipping costs, customs-related charges, storage fees, and any other expenses incurred.

A full refund will not be available in these situations.

9. Refused Delivery or Incorrect Shipping Information

If a shipment cannot be delivered because:

  • the recipient refuses delivery;
  • an incorrect or incomplete shipping address was provided;
  • the recipient cannot be contacted by the carrier; or
  • the shipment is returned for reasons beyond our control,

any refund will be issued after deducting all actual shipping, return shipping, customs, storage, and related costs.

10. Order Cancellation

Orders may be cancelled before shipment.

  • Orders cancelled within 12 hours of payment are may subject to a US$5 processing fee.
  • If the order has already been shipped, it cannot be cancelled. Please contact us to arrange a return after delivery.

11. Price Adjustment

If a promotional discount begins within 24 hours after your purchase, and no discount code was used for your order, you may contact us to request a refund of the price difference.

12. Refund Processing

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.

Please allow 3–7 business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

13. Contact Us

If you have any questions regarding returns, refunds, or warranty service, please contact us:

Email: support@autoabc.shop

Our customer support team will be happy to assist you.