FAQs
Find answers about installation, compatibility, troubleshooting, and system usage.
CarPlay Module Box +
A: Generally, we provide a wiring diagram in the user manual. For some popular products (e.g., modules for Toyota, NBT modules for BMW), we also provide installation videos. You can follow our YouTube channel for guidance.
If you don’t have installation experience, we recommend seeking professional assistance. (Our pricing does not include installation services.)
Q: How do I know if it’s compatible with my car?
A: The product description page includes a detailed compatibility list. If you’re unsure, contact support with your car model and original screen photo.
Q: After installation, screen is black or CarPlay not working.
A:
- Check LVDS cable connection (very important)
- Check DIP switch settings according to manual
Q: No sound after entering CarPlay system.
A: Use AUX or Bluetooth audio depending on vehicle support.
- Bluetooth recommended if supported
- Some cars require AUX activation
Q: Reverse camera not working.
A: Check OEM / aftermarket settings and wiring.
Q: Front/rear camera delay issue.
A: Set delay time to 0.
Q: CarPlay disconnects frequently.
A: Change WiFi channel in settings.
Q: Firmware update?
A: Not recommended unless necessary.
Q: Module indicator light not on.
A: Check power cable connection.
Q: Original microphone not working.
A: Works only with Bluetooth audio.
Q: How to switch systems?
A: Use USB / wired trigger or check DIP settings.
Q: Call noise or echo.
A: Enable Noise Cancellation in settings.
Linux Screen +
A: Yes. Use 1920×720 PNG named updatelogo.png via USB.
Q: Cannot enter OEM system.
A: Adjust resolution and restart system.
Q: Celsius to Fahrenheit?
A: Yes, change in settings.
Q: Display not full screen.
A: Adjust resolution settings.
Q: Brightness changes automatically.
A: Turn off headlamp detection.
Q: Other issues?
A: Refer to CarPlay module FAQ above.
How do I install the system?
Each product comes with an installation manual and wiring diagram. We also provide installation videos on our YouTube channel. If you have no experience, we recommend professional installation.
How do I check compatibility with my car?
Please check the product description for compatibility details. If you are unsure, contact our support team with your car model and a photo of your original screen.
No sound after installation. What should I do?
Please check the AUX audio settings or the Bluetooth audio settings. Please note that these cannot be used simultaneously. AUX audio usually requires an AUX cable to be connected. Bluetooth audio refers to Bluetooth music, which involves connecting your mobile phone to the vehicle’s Bluetooth system.
Why is my screen black or not switching to CarPlay?
For the module box, a black screen is usually caused by an incorrect connection of the power cable or LVDS cable. Additionally, please check that the DIP settings are correct.
For the screen, please first set the correct resolution. Then check that the power cable and LVDS cable are connected correctly. Also check whether the radio has been manually switched off (OEM system).
Does it affect original car functions?
No. All factory functions such as steering wheel control, parking sensors, and reverse camera will remain fully functional.
Is installation plug and play?
Yes, our systems are designed for plug-and-play installation without cutting wires. However, professional installation is recommended for best results.
Do you offer warranty?
Yes, all products come with a 1-year warranty and technical support.
Need more help?
Visit our installation videos or contact our support team for assistance.
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